Who we are

Grove Shutters & Blinds is the trading name of Grove Home Interiors Ltd.

For data-protection purposes, Grove Home Interiors Ltd is the data controller responsible for the personal information we collect.

Registered Office:
30 Hamilton Road, Ashton-In-Makerfield, Wigan, England, WN4 0SU

Email: info@groveblindsuk.com
Telephone: 01942 616998
Mobile: 07738 755585
Website: www.groveblindsuk.com

Information we collect

We may collect the following information:

  • Your name

  • Your address and postcode

  • Your telephone number

  • Your email address

  • Details about the products or services you are interested in

  • Measurements, photographs or other information relating to your windows or property

  • Appointment, quotation, order and installation details

  • Payment and transaction records

  • Communications between you and Grove Shutters & Blinds

  • Information about how you use our website, including your IP address, browser, device and pages visited

We do not intentionally collect sensitive personal information through our website.

How we collect your information

We may collect information when you:

  • Complete an enquiry or appointment form on our website

  • Contact us by telephone, email, WhatsApp or social media

  • Request a home consultation or quotation

  • Place an order with us

  • Communicate with us before, during or after an installation

  • Visit or interact with our website

Some technical information may be collected automatically through cookies and similar technology.

How we use your information

We use personal information to:

  • Respond to enquiries

  • Arrange home consultations and appointments

  • Prepare and send quotations

  • Process and manage orders

  • Supply, measure and install shutters or blinds

  • Take and record payments

  • Contact you about an appointment, quotation, order or installation

  • Provide guarantees, repairs and after-sales support

  • Maintain accounting, tax and business records

  • Deal with complaints or legal claims

  • Improve our website, products and customer service

  • Measure the effectiveness of our advertising

  • Prevent fraud, misuse or security problems

  • Comply with our legal and regulatory obligations

We will not sell your personal information.

Our lawful reasons for using your information

Under UK data-protection law, we must have a lawful basis for processing personal information. We generally rely on:

  • Contract: when information is needed to provide a quotation, fulfil an order, arrange installation or provide after-sales support.

  • Legitimate interests: when responding to enquiries, operating and improving the business, keeping appropriate records and protecting our legal rights.

  • Legal obligation: when information must be retained for tax, accounting or other legal purposes.

  • Consent: where consent is required, including certain website cookies or optional marketing communications.

You may withdraw consent at any time, although this will not affect processing that took place before consent was withdrawn.

Who we share information with

We only share personal information when it is reasonably necessary. This may include:

  • Shutter and blind manufacturers or suppliers involved in fulfilling your order

  • Website and form provider Squarespace

  • Email, file-storage and business software providers

  • Payment-processing and banking providers

  • Accountants, insurers and professional advisers

  • Delivery or installation partners where applicable

  • Google, where Google Analytics or Google Ads services are used with the appropriate cookie choices

  • Public authorities, regulators or law-enforcement bodies where legally required

These organisations may act as data processors or independent data controllers, depending on the service they provide.

We do not allow service providers acting on our behalf to use your information for their own unrelated purposes.

International data transfers

Some of our service providers, including Squarespace and Google, may process information outside the United Kingdom.

Where personal information is transferred internationally, we expect appropriate safeguards to be used in accordance with UK data-protection law. These may include UK adequacy regulations or approved contractual protections.

How long we keep information

We retain information only for as long as reasonably necessary.

As a general guide:

  • Unsuccessful enquiries and quotations may be retained for up to two years.

  • Customer, order, installation and guarantee records may be retained for the duration of the product guarantee and for as long as reasonably required to provide after-sales support.

  • Invoice, payment and accounting records will normally be retained for at least six years after the end of the relevant financial year.

  • Information relating to a complaint, dispute or legal claim may be retained until the matter has been resolved and any applicable legal time limit has expired.

  • Marketing information will be retained until you unsubscribe, withdraw consent or ask us to stop using it.

Information may be deleted or anonymised when it is no longer required.

How we protect your information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

Access is limited to people and service providers who reasonably need the information to operate the business or provide the requested service.

No internet or electronic-storage system is completely secure, but we take appropriate steps to minimise the risks.

Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information

  • Ask us to restrict how your information is used

  • Object to certain uses of your information

  • Withdraw consent

  • Ask for certain information to be transferred to you or another organisation

  • Complain about how your information has been handled

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, contact us at info@groveblindsuk.com. We may need to confirm your identity before completing a request.

You will not normally be charged for exercising your rights.

Marketing communications

We will not add you to a general marketing list merely because you requested a quotation or purchased a product.

Where we send optional marketing communications, we will do so only where permitted by law. You can ask us to stop at any time by contacting us or using any unsubscribe option provided.

Service messages relating to an appointment, quotation, order, installation, guarantee or repair are not marketing communications.

Cookies and website tracking

Our website may use cookies and similar technology to:

  • Make the website operate correctly

  • Remember visitor preferences

  • Understand how visitors use the website

  • Measure enquiries and advertising performance

  • Support services such as Google Analytics and Google Ads

Strictly necessary cookies may operate without consent. Where consent is legally required, non-essential analytics or advertising cookies should not be used unless you accept them through our cookie banner.

You can accept, reject or change your cookie preferences using the controls provided on the website. You can also restrict cookies through your browser settings, although this may affect how parts of the website work.

Contact forms

When you submit a website form, we use the information you provide to respond to your enquiry and provide the service you have requested.

Submitting an enquiry does not automatically give us permission to send unrelated marketing communications.

Links to other websites

Our website may contain links to external websites, including Google, Facebook, WhatsApp, the BBSA and product manufacturers.

We are not responsible for the privacy practices or content of external websites. You should read their privacy information before providing personal information.

Complaints

Please contact us first if you have concerns about how we have handled your information:

Email: info@groveblindsuk.com
Telephone: 01942 616998

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

Changes to this policy

We may update this privacy policy when our services, suppliers, website technology or legal obligations change.

The latest version will be published on this page with its updated date.